Refund Policy
Refund & Return Policy
At HomeZen USA, your satisfaction is our priority. If youβre not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
30-Day Return Window: You may return most items within 30 days of delivery for a full refund or exchange.
Condition Requirements: Returned items must be:
- Unused and in original condition
- In original packaging with all tags and labels
- Free from damage, stains, or odors
- Accompanied by proof of purchase
Non-Returnable Items:
- Clearance or final sale items
- Custom or personalized items
- Items damaged due to misuse or improper assembly
- Mattresses and bedding (for hygiene reasons)
2. How to Initiate a Return
Step 1: Contact our customer support team at support@homezenusa.com within 30 days of delivery.
Step 2: Provide your order number, item details, and reason for return.
Step 3: You will receive a Return Authorization (RA) number and shipping instructions.
Step 4: Pack the item securely in its original packaging and ship it to the address provided in your RA instructions.
3. Return Shipping
Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was sent.
Defective or Damaged Items: If you receive a defective or damaged item, we will cover all return shipping costs and provide a prepaid label.
Shipping Insurance: We recommend using a trackable shipping service. We are not responsible for items lost or damaged during return transit.
4. Refund Process
Inspection: Once your return is received, inspection will be completed within 3β5 business days.
Refund Approval: If approved, your refund will be issued to your original payment method.
Processing Time: Refunds typically appear within 5β10 business days, depending on your financial institution.
Restocking Fee: A 15% restocking fee may apply to large or oversized items in original packaging.
5. Exchanges
We accept exchanges for the same item in a different size, color, or variation, subject to availability.
6. Damaged or Defective Items
Inspection Upon Delivery: Please inspect your item immediately upon arrival. If you notice any damage, report it to us within 48 hours.
Manufacturing Defects: If a manufacturing defect is discovered within 30 days, we will replace the item or provide a refund at no cost to you.
Photo Documentation: Photos of the damage or defect may be required to expedite the claim.
7. Cancellations
Order Cancellation: Orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, we may not be able to cancel if the order has already shipped.
How to Cancel: Contact us immediately at support@homezenusa.com with your order number.
8. Warranty Information
Many items include manufacturer warranties. Refer to individual product listings for warranty terms. We can assist with warranty claims as needed.
9. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again
- Contact your credit card company
- Contact your bank
- If the refund is still not visible, email us at support@homezenusa.com
10. International Returns
For international orders, contact us before initiating a return. Additional fees or restrictions may apply.
11. Contact Us
If you have questions about this Refund & Return Policy or need assistance with a return, you can contact us at:
Email: support@homezenusa.com